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Support
System Notice: Scheduled maintenance is in progress on the Support Page from 11:00 AM to 2:00 PM EST on 06/26/2025. During this window, phone-based customer service will be temporarily unavailable. Please submit a ticket for quicker response. We appreciate your understanding.
Service Status: Online - no issues reported
Reported outage
06/23/2025
Prevented users from logging into the Big Green Egg app. The outage timeframe began on Saturday the 21st at 8:46 am and ended Monday the 23rd at 9:53 am.
Firmware Releases
Flame Boss is always striving to improve your cooking experiences and sometimes that means updating the software that runs on your device (aka, firmware).
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Compatibility Guide
Make sure you’re getting the right product by seeing what each controller, thermometer and accessory is compatible with.
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